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How do I cancel my month-to-month subscription?

16 Posts
11 Users
7 Reactions
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 Ryan
(@ryan)
Posts: 24
Member Customer
Topic starter
 

Thanks!

 
Posted : 25/05/2021 10:11 am
Max Ralston reacted
(@dbesbris)
Posts: 9458
Member Customer
 

Hey Ryan - it should be on your membership page but if you're having any trouble locating it, please feel free to send a note to support @ hoop-ball dot com and someone over there can help you out too! 🙂

 
Posted : 25/05/2021 12:28 pm
(@jose-goquingco)
Posts: 2
Hoop Baller Customer
 

@dbesbris Hey Dan, can't seem to find the option on my membership page. I've also sent a note to the support email.

 
Posted : 01/06/2021 12:40 am
(@dbesbris)
Posts: 9458
Member Customer
 

@jose-goquingco Apologies for these little bugs. Seems like that happened to a couple folks but support will definitely get you set up!

 
Posted : 01/06/2021 12:43 am
Aaron Bruski
(@bruski)
Posts: 276
Reputable Member Admin
 

@jose-goquingco Hi Jose! I see you all taken care of but let us know if you need anything else!

 
Posted : 01/06/2021 1:48 am
(@mark-wallace)
Posts: 1
Hoop Baller Customer
 

Same for me, no option available to cancel. Will email support.

 
Posted : 01/06/2021 11:33 am
Fabio and Fabio reacted
(@drfl35)
Posts: 6
Member Customer
 

Yeah i cant cancel the signature. The season is over and my credit card pay 5 dol every month. Not good {blue}:sad:  

 
Posted : 14/06/2021 5:56 pm
(@dbesbris)
Posts: 9458
Member Customer
 

Most likely you guys that can't cancel signed up for a 6-month commitment and the option hasn't appeared yet. But as noted above if you email support they can walk you through making sure it ends on that 6th payment. Hope that helps!

 
Posted : 14/06/2021 6:02 pm
(@greg-brownfield)
Posts: 1
Hoop Baller Customer
 

I have been paying every month for over a year (as per your account page) and now that I need to prep for my draft, I can't get in to any content.  It keeps kicking me to the subscription page.  This website is very frustrating and hard to use.  Please help.  gregbrownfield@icloud.com

 
Posted : 09/10/2022 4:36 pm
(@sbc-david)
Posts: 1
Sports Ethos Community Member Customer
 

@dbesbris Hi mate, I've requested a cancel too. Can you please follow this up? It is probably a major customer service issue not to be able to self-serve cancellations?

 
Posted : 10/10/2022 7:36 am
(@dbesbris)
Posts: 9458
Member Customer
 

@sbc-david David, I replied to your email. You and Greg have very different things happening.

 
Posted : 10/10/2022 10:49 am
umuttogo reacted
(@liame123)
Posts: 1
Sports Ethos Community Member Customer
 

Hello,  I also recently subscribed to get the Draft guide and Bruski 150, however I don't want to be continually billed by month. How do I cancel my subscription? I emailed support@hoop-ball.com, but didn't y'all change your name to SportsEthos?  So I should email support@sportsethos.com?

 

Thanks guys

 
Posted : 11/10/2022 2:17 am
umuttogo and Max Ralston reacted
(@umuttogo)
Posts: 1
Sports Ethos Community Member Customer
 

@liame123 Same issue for me could anyone please help us?

 
Posted : 24/10/2022 2:28 pm
(@dbesbris)
Posts: 9458
Member Customer
 

@umuttogo Everyone above has been helped through support, and we'll certainly do the same with you, but please email support@sportsethos.com and that'll start the process of determining what might be happening.

 
Posted : 24/10/2022 4:07 pm
(@andrew-chen)
Posts: 1
Sports Ethos Community Member Customer
 

Having the same issue, emailed as well

 
Posted : 04/11/2022 4:48 pm
Dan Besbris reacted
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