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Bought $5 monthly pass to see top 150 and when i try to go to the page it directs me to a payment screens

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(@larry)
Posts: 1
Hoop Baller Customer
Topic starter
 

Bought $5 monthly pass to see top 150 and when i try to go to the page it directs me to a payment screens

 
Posted : 26/11/2020 9:35 pm
Aaron Bruski
(@bruski)
Posts: 276
Reputable Member Admin
 

Hi Larry - I just tweeted you. Hit us up at support at hoop-ball dot com if you have anymore questions!

 
Posted : 26/11/2020 11:06 pm
(@aaron-muhlach)
Posts: 5
Hoop Baller Customer
 

Same here, I have the draft guide but I also get directed to the payments page when I click on the B150.

 

Also, where can I view player projections? {blue}:cool:  

 
Posted : 27/11/2020 4:44 am
(@croweater23)
Posts: 3
Hoop Baller Customer
 

Having the same issue as the previous posts

 
Posted : 27/11/2020 8:35 am
(@travisdtarr)
Posts: 22
Member Customer
 

Same problem. $4.99 a month plan. When Silva and Bruski drop their 150 it's a special day. I'm ride or die team bruski, years of winning me money but clean up the website guys.

 
Posted : 27/11/2020 12:04 pm
Aaron Bruski
(@bruski)
Posts: 276
Reputable Member Admin
 

Hi guys, sorry for the delays and THANK YOU for the kind words! Thanksgiving has us a bit backlogged!

So we have always worked through some messaging issues with how we deliver our content and we definitely own any problems on that side ... we're constantly trying to tweak it to make it easier to understand and we will keep working on that. That's basically the long way of saying that the FantasyPass membership doesn't get the B150 until this upcoming Thursday. If you want to upgrade into the HoopBall 360 package that got it yesterday you can do that from the menu bar (My Account > My Premium > Subscriptions). 

As for projections they're coming out in the next few days. Let us know if you have any issues and you can always email us too at support at hoop-ball dot com!

 
Posted : 27/11/2020 1:39 pm
Chris Tracy
(@chris-tracy)
Posts: 2
Hoop Baller Customer
 

Hello, 

I’m experiencing the same issues... directed to the pick a plan/payment screen and not the 150. 

 
Posted : 27/11/2020 1:47 pm
Aaron Bruski
(@bruski)
Posts: 276
Reputable Member Admin
 

Hi Chris - you might not have seen the reply above since it was stuck on Page 2 of this forum thread (we just changed settings to allow more forum posts on each page). I checked and you're a FantasyPass member that gets access on this upcoming Thursday - so all the above will apply to you too. Feel free to email at support at hoop-ball dot com if you have any other questions!

 
Posted : 27/11/2020 1:51 pm
Chris Tracy
(@chris-tracy)
Posts: 2
Hoop Baller Customer
 

@bruski - hello again. Is it possible to just upgrade for the additional $7? 

Thanks! 
ct

 
Posted : 27/11/2020 11:21 pm
Aaron Bruski
(@bruski)
Posts: 276
Reputable Member Admin
 

@chris-tracy yes and it's easy too - just get to the menu bar My Account > My Premium > Subscriptions and it'll walk you through the process!

 
Posted : 28/11/2020 12:06 am
(@karimmcdougall)
Posts: 8
Karim Customer
 

@bruski I bought the season pass and it’s not giving me access to the Bruski 150. Can someone please help? I have a draft tomorrow

 
Posted : 28/11/2020 9:00 am
(@karimmcdougall)
Posts: 8
Karim Customer
 

Also just bought the a la carte Bruski 150 and still no access

 
Posted : 28/11/2020 9:54 am
Aaron Bruski
(@bruski)
Posts: 276
Reputable Member Admin
 

@karimmcdougall Hi Karim! The HoopBall 360 membership got access to the B150 on Thanksgiving and FantasyPass subscribers will get it this upcoming Thursday. I refunded you your additional a la carte B150 purchase because they also get access this upcoming Thursday so your purchase was duplicative.  If you want to upgrade into the HB 360 membership you can actually do it very easily from the menu bar (My Account > My Premium > Subscriptions).  If you run into any other issues let us know!

 

 

 
Posted : 28/11/2020 3:12 pm
(@karimmcdougall)
Posts: 8
Karim Customer
 

@bruski Thank you!

 
Posted : 28/11/2020 8:52 pm
(@sean-mcnamara)
Posts: 3
Member Customer
 

@bruski I did the same thing, bought the a la carte Bruski 150 and still have no access.

 
Posted : 01/12/2020 9:31 am
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